Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 1-5 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 7-14 business days to be delivered via EMS, FedEx, DHL or Post Office and we ship within same 1-3 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Shipping cost will depend on your chosen delivery method and country. Full price will be displayed at checkout. 
  

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.
  
• We also accept offline payments via check & direct bank deposit in Philippines only.
• Cash on Delivery (COD) is only available in local shipment (Philippines).

Your 100% satisfaction is important for us. We offer a 7-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer refund.
• Timing: we have a 7-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email mikstoreshop@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• We offer full refund if the order has been successfully received in our warehouse, if not we offer partial refund for damaged, lost or defective products. The return shipping fee is shouldered by the buyer.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Contact us if you any concern regarding this.

• Where customers can track their orders? Your tracking number will be automatically uploaded in your order page and can be tracked in courier's website.

• Is it possible to change the order and how it can be done? Yes just contact us if your order has been made and you want to change something.

• If customer received only part of the whole order, what should be done? Contact us immediately

• Can a loyal customer get a discount? Yes of course. :)

• When is the next promotion? -Stay tuned

• Can the seller send you product test samples? No

• Privacy policy. Customer information is important to us. Rest assured all information are safe.

• How can an order be cancelled? Send to us your order number and reason for cancellation.

• If an order is shipped, separately will there be double shipping charge? Shipping cost will be calculated during check out. No double charge.

• Customs fees and/or taxes for international orders. Contact us if you have concern regarding tax.