REFUND, RESEND, CANCELLATION and RETURN POLICY
1. DELAYED ORDERS.
a. If you selected Standard Method, the transit time for small and medium items is around 15-30 days. It might exceed to 30 days depends on the certain circumstances like, city lock down due to pandemic, typhoon, transportation delay, airport problem, etc. If after 40 days and you still havent received your order. Please contact us so we can check the problem.
b. If you selected Express Method, the transit time is around 4-8 days. It might exceed to 8 days depends on the certain certain circumstances like, city lock down due to pandemic, typhoon, transportation delay, airport problem, etc. Please contact us if more than 15 days have passed and you still havent received your order.
c. For BIG Items order like, headlight, tail lights, diffuser, side skirt, big spoiler, etc and you selected Standard Shipping method. The transit time is around 20-60 days. The given tracking number will only update once arrived in your country since the transportation from our warehouse to your country is being handled by different logistics. The status looks frozen and it is normal.
d. For South America and Africa countries under standard shipping method. The transit time is longer than usual. Based on our record, client received their order within 30-90 days.
We suggest that you select Express Method for this country as their local logistics and customs are very slow in processing parcel. If after 100 days and you still havent received your order. Please contact us so we can check the problem.
Notes:
Sometimes, the order had arrived at the nearest post office and they make it pending because of insufficient address, package unclaimed, no such number and other wrong information. It will be much more convenient for us to contact your local post office or go to the post office for pick up.
2. ORDERS NOT RECEIVED.
Mikstore will or will not deal with the refund or resend if the tracking information shows the order is DELIVERED depends on the situation.
a. If you do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary. Get a copy from local post office and send it to our email. We will check and investigate, if all are good you have the option to resend the product or get a full refund.
b. If you believe your package has been STOLEN. You need to file a police report and send us a copy via email. Once received, we will check and confirm everything then you have the option to choose between resending the order or full refund.
Other Scenario:
a) Incorrect / insufficient Address - If already shipped, you need to contact the logistics to change the address ASAP! if not yet shipped, contact us so we can change the address
b) No Such Number - Contact local logistics to update the info.
c) Unknown recipient - Contact local logistics to update the info.
d) Refused - If the package was refused, we do not offer to resend the products.
e) Do not pick up in time - If the package was not picked up on time and returned already, you need to contact us to resend the products. There is a resending fee for this process. Some countries do not offer resending and we have to wait the products to arrived in our warehouse abroad to resend the products.
f) No safe delivery location - Contact local logistics to request for pick up or change address
g) Uncleared customs - Customs Tax and Duties are buyers responsibilities. You need to pay it before the package will be delivered. European Countries do not need to pay tax if they already paid the tax in the final bill.
Notes:
a. The local logistics will deliver 1-3 times according to the actual situation. If it is still not delivered during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender. During the return, Mikstore takes no responsibility if products have been lost.
b. Mikstore cannot offer refund or resend if the undelivered order or package destroyed by local customs.
3. DAMAGED PRODUCT
Mikstore offers a full refund or a replacement if packages arrived are badly damaged (Unusable) and partial refund or a replacement if packages arrived are partially damaged (Useable).
Please email us ASAP once you discovered that the products are damaged! Please send pictures and videos as proof so we can validate your claim. Once we document and verify everything, we will now proceed with refund or resend.
Note: We will not honor your report if it was submitted after 7 days upon receiving the package! Sometimes a client did a wrong installation that leads to the product being damaged and later on will complain that they received damage product. Please be professional!
4. INCORRECT or MISSING PRODUCTS
Mikstore has a strict quality control process before products are dispatched. Mikstore will deal with incorrect or missing products as follows:
a. For incorrect products, we offer a free replacement. It must be reported within 7 days upon receipt.
b. For products with wrong color, size which doesn’t affect product function, etc., Mikstore offers partial refund.
c. For parts missing which doesn’t affect product function, Mikstore may refund partially or resend the missing part; for parts missing which affect product function, Mikstore will resend the product only.
d. For product accessories or hardwares, Mikstore will resend them.
Notes:
For size problem, we will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. ORDER CANCELLATION
a. Change of mind, Mikstore offers only 96% refund of your total payment if the order has not yet been processed by the warehouse. The 4% service fee is non-refundable from the payment gateway like Paypal, Visa, Mastercard etc. Make sure that you're 100% decided before continuing with your purchase.
b. Cancellation is not possible if the warehouse already starts processing your order especially customizable products like Carbon Fiber Steering Wheel, Shift Knob, Hood Bonnet, Painted Spoiler etc. Contact us first to confirm the status.
6. RETURN
a. Please email mikstoreshop@gmail.com with the subject 'Returns with Order#' and include your name and the reason for the return, photos or videos. We do not provide return label since so shipping it back is shouldered by buyer.
b. All sales are FINAL. We only accept return for defective or wrong products. We do not accept return if the customer does not like it or change his mind or the car is not available anymore.
c. The return shipping fee is shouldered by the buyer. We do not provide return shipping label.
d. Mikstore will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
e. When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
f. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
g. Please return products within 10 days after receiving products.
h. Shipping fee from the original order is not refundable.
7. REFUND
a. Mikstore cannot offer refund or resend if the package was destroyed by local customs.
b. Mikstore offers a full refund or a replacement if packages arrived are badly damaged (Unusable).
c. Mikstore offers a partial refund or a replacement if packages arrived are partially damaged (Usable).
d. Wrong installation of the product that resulted to a damage or make the product unusable is not valid for a refund.
e. For products with wrong color, size which doesn’t affect product function, etc., Mikstore offers partial refund.
f. For parts missing which doesn’t affect product function, Mikstore may refund partially or resend the missing part; for parts missing which affect product function, Mikstore will resend the product only.
g. Shipping fee from the original order is not refundable.
i. If you do not receive the package or confirmed missing, a non-delivery certification issued by the local post office with official seal is necessary to proceed with your refund or replacement.
h. If you package has been stolen. You need to file a police report and send us a copy via email. Once received, we will check and confirm everything then you have the option to choose between resending the order or full refund.
8. WARRANTY
Only products with electronics, LED, lights and wiring have only warranty. We do not have warranty for stickers, overlay trims, and aesthetic products.
a. We have 1 year warranty for Mazda and Honda Genuine Parts and Accessories
b. We have 6 months warranty for Aftermarket parts produced by Third Party Company
Contact us if you want more info on a certain product warranty.
Important Interpretation
1. Force Majeure.
Mikstore takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Mikstore will notify you by email or chat.
2. Unacceptable Disputes.
Mikstore shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. Accidentally ordered a wrong product.
Mikstore always try to offer the best service. If you have any other questions, please feel free to contact us in our email address (mikstoreshop@gmail.com), Facebook Page (Mikstore Car Accessories) or Instagram (@mikstoreshop)
