1. DELAYED ORDERS.
a. If you selected Standard Method, the transit time for small and medium items is around 15-30 days. It might exceed to 30 days depends on the certain circumstances like, city lock down due to pandemic, typhoon, transportation delay, airport problem, etc. If after 40 days and you still havent received your order. Please contact us so we can check the problem.
b. If you selected Express Method, the transit time is around 4-8 days. It might exceed to 8 days depends on the certain certain circumstances like, city lock down due to pandemic, typhoon, transportation delay, airport problem, etc. Please contact us if more than 15 days have passed and you still havent received your order.
c. For BIG Items order like, headlight, tail lights, diffuser, side skirt, big spoiler, etc and you selected Standard Shipping method. The transit time is around 20-60 days. The given tracking number will only update once arrived in your country since the transportation from our warehouse to your country is being handled by different logistics. The status looks frozen and it is normal.
d. For South America and Africa countries under standard shipping method. The transit time is longer than usual. Based on our record, client received their order within 30-90 days.
We suggest that you select Express Method for this country as their local logistics and customs are very slow in processing parcel. If after 100 days and you still havent received your order. Please contact us so we can check the problem.
Note:
Sometimes, the order had arrived at the nearest post office and they make it pending because of insufficient address, package unclaimed, no such number and other wrong information. It will be much more convenient for us to contact your local post office or go to the post office for pick up.
2. ORDERS NOT RECEIVED.
Mikstore will or will not deal with the refund or resend if the tracking information shows the order is DELIVERED depends on the situation.
a. If you do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary. Get a copy from local post office and send it to our email. We will check and investigate, if all are good you have the option to resend the product or get a full refund.
b. If you believe your package has been STOLEN. Then check if your order comes with our Navidium Package Protection? If yes, file a claim HERE, if not read the instructions below.
c. You need to file a police report and send us a copy via email. Once received, we will check and confirm everything then you have the option to choose between resending the order or full refund.
d. Wrong address has been submitted which leads to delivery issues, Mikstore will not offer resend or refund.
Other Scenario:
a) Incorrect / insufficient Address - If already shipped, you need to contact the logistics to change the address ASAP! if not yet shipped, contact us so we can change the address
b) No Such Number - Contact local logistics to update the info.
c) Unknown recipient - Contact local logistics to update the info.
d) Refused - If the package was refused, we do not offer to resend the products.
e) Do not pick up in time - If the package was not picked up on time and returned already, you need to contact us to resend the products. There is a resending fee for this process. Some countries do not offer resending and we have to wait the products to arrived in our warehouse abroad to resend the products.
f) No safe delivery location - Contact local logistics to request for pick up or change address
g) Uncleared customs - Customs Tax and Duties are buyers responsibilities. You need to pay it before the package will be delivered. European Countries do not need to pay tax if they already paid the tax in the final bill.
Notes:
a. The local logistics will deliver 1-3 times according to the actual situation. If it is still not delivered during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, you need to pick up the package by yourself. Otherwise, the product will be returned to the sender. During the return, Mikstore takes no responsibility if products have been lost.
b. Mikstore cannot offer refund or resend if the undelivered order or package destroyed by local customs.
3. DAMAGED PRODUCT
a. Is your order comes with our Navidium Package Protection If yes, file a claim